Registration procedures and policies

Responsibility

Participants are reminded that they are fully responsible for any facilities and equipment supplied by the City of Côte Saint-Luc.

Cancellations

All programs are subject to change. If the program is cancelled due to minimum registration not being attained, existing registrants will receive a full refund.

General procedures and policies

• Fees, locations and dates are subject to change.
• Most programs have limited registration and all registrations are on a first-come, first-served basis.
• Registration fees cannot be transferred from one program to another or one person to another.
• GST & QST are NOT included in all prices for programs offered to participants age 14 and older. Taxes do not apply to registrants age 13 and younger.
• Please note that a $35 service charge will be charged on all cheques returned from the bank due to insufficient funds.
• Cheques to pay for programs must be made payable to the City of Côte Saint-Luc.
• All programs offered by the Parks and Recreation Department offer a 20 percent discount (rounded to the nearest dollar) to seniors aged 60 or older. Programs offered by our partner organizations are excluded from this policy. Most programs have limited registration and all registrations are on a first-come, first-served basis.

Program pro-rating policy

Those who register for a program will pay full price until the program’s third week. Thereafter, the price of the program is pro-rated based on the number of classes remaining and a 10% late registration fee will apply. The 10 percent fee is based on the total cost of the program.

General Refund Policy

Any refunds granted are at the entire discretion of the City of Côte Saint-Luc. Requests for refunds will only be considered upon the City of Côte Saint-Luc receiving a written request prior to the date at which one third of the program has been completed, subject to the medical reason exception stated below. All refunds granted will be subject to an administrative charge of 20 percent off the total cost of the program and any refunds granted will be pro-rated based solely on the date the City of Côte Saint-Luc receives the written refund request. The above policy is applicable for all recreation programs (except day camp and playgroup programs) administered by the City of Côte Saint-Luc.

Day Camps Refund Policy

Requests for refunds will only be considered upon receiving a written request. Should the refund request be granted, all refunds requested up to four weeks prior to the start of the program will be subject to an administrative charge of 10 percent of the total cost of the program. All refund requests made thereafter will be subject to a fee equal to 20 percent of the total cost of the program and will be considered pro-rated weekly (i.e., once the week has begun it is considered to have been completed).

Playgroups: Tiny Tots Refund Policy

Requests for refunds will only be considered upon receiving a written request. Should the refund request be granted, all refunds requested prior to the start of the program will be subject to an administrative charge of $150. All refund requests made thereafter will be subject to an administrative charge equal to two weeks of the applicable registration fee and will be pro-rated weekly (i.e., once the week has begun it is considered to have been completed).

Aquatics Refund Policy

Requests for refunds will only be considered upon the City of Côte Saint-Luc receiving a written request to withdraw from a program. All refunds granted will be subject to an administrative charge of 20 percent of the published program fee.

Program fees: For any withdrawals from competitive teams, a refund of the Program Fees will be issued pro-rated to the end of the month where the request for withdrawal was received. No refunds will be issued after April 30, 2013.

Affiliation Fees: Non-refundable.

Club Fees The balance of Club Fees in the competitor's account at the time of withdrawal is fully refundable, or can be carried over to be used towards the following season.

Volunteer Fees: Non-refundable.

Refunds due to Medical Reasons

Any refunds requested for medical reasons will be considered at any time, provided a valid note from a physician accompanies the written request. If granted, the refund will be pro-rated on the unused portion of the fee and an administrative charge equal to 10 percent of the total cost of the program will be applied in all cases.