Côte Saint-Luc app allows people to report and track neighbourhood issues

Côte Saint-Luc, September 16, 2013 – The City of Côte Saint-Luc is the first municipality in Quebec to launch SeeClickFix, a website and mobile app that allows anyone to flag a problem in their city on a map.

“We are giving residents a way to report issues and then to be notified as soon as we have fixed the problem,” Mayor Anthony Housefather said. “Everything is public and anyone can monitor what issues have been posted and how many we have closed. This application allows us to monitor to ensure we fix problems fast and to the satisfaction of our residents.”

Boston was one of the first cities in the world to build this kind of app in late 2009. Other cities have forgone a large capital investment and instead pay a yearly fee to use the software, such as Toronto, Chicago, Houston, Washington D.C., and now Côte Saint-Luc. When users report an issue, they can choose to get updates by e-mail when the city has reviewed it, and fixed it. Anyone can monitor the issue, view the updates, make a comment, and vote to show they agree the issue posted should be fixed. This helps the city see what issues residents are most interested in.

Côte Saint-Luc did a soft launch of SeeClickFix in late July with staff and city councillors posting neighbourhood issues. Over the next few weeks, residents will learn about the service through social media, the city’s e-mail newsletter and outdoor billboards.

“From an operations point-of-view, SeeClickFix helps because it gives our Public Works foreman a more-or-less exact location of the issue, and a photo--if the person included one,” said Councillor Steven Erdelyi, who is responsible for Public Works issues. “For instance, if someone posted a photo of graffiti in a park, the foreman could dispatch the cleaning crew to take care of it right away instead of driving to the location to confirm it following a complaint by telephone.”

Users can report issues at SeeClickFix.com or using the free app available for Android, iPhone, Windows Phone and BlackBerry smart-phones. Users can search “SeeClickFix” to download the app from the app stores, or else visit CoteSaintLuc.org/SeeClickFix for the links.

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Media contact: Darryl Levine, Director of Public Affairs and Communications, 514-485-8905, dlevine@cotesaintluc.org.

 

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